If you are experiencing a medical emergency, please dial 9-1-1 by phone

Frequently Asked Questions

If your question is not answered below, contact Patient Gateway Technical Support at 800-745-9683.
To learn more about Patient Gateway, you can also watch these videos. Subtitles are available in Arabic, Chinese, Haitian Creole, Portuguese, Russian and Spanish. To change subtitles, follow these steps:
  1. When the video is playing, hover over or pause the video.
  2. Click “Settings” (the gear icon ⚙ next to “CC”) on the bottom of the video.
  3. Click “Subtitles/CC.”
  4. Choose one of the language options.

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  • What is Mass General Brigham Patient Gateway?
    • Mass General Brigham Patient Gateway is a secure electronic portal that helps you better manage your own health or the health of a family member. Patient Gateway allows you to do these things and more:
      • Communicate with your health care team
      • Schedule appointments
      • Participate in virtual visits
      • Review your medications and renew prescriptions
      • View lab or test results
      • Read visit notes and after-visit summaries
      • Request referrals
      • Pay your bill
      • Read health and wellness information
    • For more information, please watch the Mass General Brigham Patient Gateway overview video
  • Logging in to Mass General Brigham Patient Gateway
  • Enrolling in Mass General Brigham Patient Gateway
    • How do I enroll in Mass General Brigham Patient Gateway?
    • Can I enroll someone other than myself?
    • How can I get access to another person’s Patient Gateway?
    • How do I become a Patient Care Representative (PCR)?
    • What is my activation code? How does it differ from my password or medical record number?
    • I just completed the steps for enrolling in Patient Gateway. Now what?
    • How do I cancel my Patient Gateway account?
  • Understanding System Requirements
  • Virtual Visits
    • What are Virtual Visits?
    • What happens during a Virtual Visit?
    • Can anyone use Virtual Visits?
    • How do I prepare for my Virtual Visit?
    For more information about Virtual Visits and other technical requirements click here.
  • Viewing and paying my bills
    • Can I pay my bill using Patient Gateway?
    • Can I pay a bill for another patient using Patient Gateway?
    • What is Pay as Guest?
    • Who do I contact if I have a question about my bill?
    For more information about Patient Gateway Billing features, please review this tip sheet or watch this video.
  • How do I request and view an estimate?

If your question is not answered, click here to contact Patient Gateway Technical Support

If your question is not answered click here to contact Mass General Brigham Patient Gateway Technical Support.