If you are experiencing a medical emergency, please dial 9-1-1 by phone
Frequently Asked Questions
If your question is not answered below, contact Patient Gateway Technical Support at 800-745-9683.
To learn more about Patient Gateway, you can also watch these videos. Subtitles are available in Arabic, Chinese, Haitian Creole, Portuguese, Russian and Spanish. To change subtitles, follow these steps:
- When the video is playing, hover over or pause the video.
- Click “Settings” (the gear icon ⚙ next to “CC”) on the bottom of the video.
- Click “Subtitles/CC.”
- Choose one of the language options.
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What is Mass General Brigham Patient Gateway?
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Mass General Brigham Patient Gateway is a secure electronic portal that helps you better manage your own health or the health of a family member. Patient Gateway allows you to do these things and more:
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Communicate with your health care team
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Schedule appointments
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Participate in virtual visits
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Review your medications and renew prescriptions
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View lab or test results
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Read visit notes and after-visit summaries
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Request referrals
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Pay your bill
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Read health and wellness information
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For more information, please watch the Mass General Brigham Patient Gateway overview video
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Mass General Brigham Patient Gateway is a secure electronic portal that helps you better manage your own health or the health of a family member. Patient Gateway allows you to do these things and more:
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Logging in to Mass General Brigham Patient Gateway
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Enrolling in Mass General Brigham Patient Gateway
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How do I enroll in Mass General Brigham Patient Gateway?
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Can I enroll someone other than myself?
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How can I get access to another person’s Patient Gateway?
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How do I become a Patient Care Representative (PCR)?
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What is my activation code? How does it differ from my password or medical record number?
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I just completed the steps for enrolling in Patient Gateway. Now what?
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How do I cancel my Patient Gateway account?
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Understanding System Requirements
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Virtual Visits
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What are Virtual Visits?
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What happens during a Virtual Visit?
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Can anyone use Virtual Visits?
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How do I prepare for my Virtual Visit?
For more information about Virtual Visits and other technical requirements click here. -
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Viewing and paying my bills
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How do I request and view an estimate?
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What is an estimate?
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Need assistance with your Dana Farber Cancer Institute Estimate or to request an estimate?
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Need assistance with your Mass General Brigham Estimate or to request an estimate?
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How long are estimates valid?
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How accurate are estimates?
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How are any discrepancies from the estimate handled?
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What is the Massachusetts HSN surcharge?
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If your question is not answered, click here to contact Patient Gateway Technical Support
If your question is not answered click here to contact Mass General Brigham Patient Gateway Technical Support.