Mass General Brigham Patient Gateway

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The billing account number can be found on the billing statement. Be sure to enter the account holder’s last name.
Patient Gateway Technical Support does not have access to billing information and cannot assist with billing questions. If you have billing related questions, please call the phone number on your billing statement.

A visit account is how your charges are grouped together to bill insurance, and usually represents your billing activity for a single visit. You may have multiple visit accounts, each with their own balance.

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