Sign Up

There were some errors found in the form. Fix these errors and submit again.

Patient Information

We need some information to grant you a Mass General Brigham Patient Gateway account. After you submit this request, it may take up to a week for processing and verification. When you're approved, you will receive an email or a letter with your activation code and instructions on how to activate your Mass General Brigham Patient Gateway account. If you have any questions, please contact us at 800-745-9683.

Follow these steps to sign up for a Mass General Brigham Patient Gateway account.

Enter your personal information.
Verify your contact information.
Choose a username and password.

If you have any questions, please contact us at 800-745-9683.

Use this page to create your own Patient Gateway account. You will be asked to verify your identity.

You will not be able to use this page to create an account for someone else. Instead, please review the “Getting Access to Another Person's Health Information through Patient Gateway” section of our FAQ. You can learn how to request access to another person’s health information there.

If you have any questions, please contact Patient Gateway Technical Support online or by calling 800-745-9683.

To sign up for Mass General Brigham Patient Gateway, please enter your information below. Next, you will need to answer questions to verify your identity. If you have questions, please review our FAQ or contact Technical Support.

PLEASE NOTE: Patients under the age of 18 cannot sign up online. To access Mass General Brigham Patient Gateway on behalf of a minor, please call the Help Desk at 800-745-9683. You can also contact the patient's doctor's office.

First, we need to collect some information about the patient. Enter the patient’s information below and click the “CONFIRM” button to continue with the scheduling process. If you have any questions, please contact us at 800-745-9683.

Enter the patient’s information below and click the “CONFIRM” button to continue with the scheduling process.

Indicates a required field.

Error: We are experiencing technical difficulties at this time. Please try again.

Legal Name

First name

Middle name

Last name

Address

Other Information

Date of birth

Legal sex

FemaleMaleUnknownX

Home phone

Work phone

Mobile phone

Email address

Verify email address

Medical record number

What is a medical record number?This is the number assigned to you when you registered in the clinic. This number helps staff in the clinics to quickly identify your medical record. If you do not know your medical record number, you may call the registration desk.

Last four digits of SSN

As a spam prevention measure, complete the CAPTCHA below.

This field is machine-generated content. Please ignore.

Click the “CONFIRM” button below to verify that you are creating an account for yourself and continue with the sign up process.

Thank you - your request has been sent to the clinic. You will receive an activation code in your mail or email within a week.

If you have any questions or if you do not receive your activation code, call customer service.

Back to Login Page

Your enrollment request has been submitted. You will receive an email with instructions on how to complete your enrollment in 3-5 business days. For more information, please go to Frequently Asked Questions.

If you need help immediately, please call the Patient Gateway Help Desk at 800-745-9683.

Back to Login Page

We are experiencing technical difficulties at this time. Please try again later or contact our Technical Support by clicking here.

Back to Login Page

We were unable to verify your identity using the information provided. Please contact customer service at 800-745-9683 for assistance.

Back to Login Page

We are experiencing technical difficulties at this time. Please contact Technical Support here for assistance.

Back to Login Page

If you do not remember your username or password, click Forgot Username or Forgot Password. You can also find the Forgot Username/Password links on the login page.

Back to Login Page

There is an existing account for this person.

Please contact us directly to restore access to your account.

Back to Login Page

Ask the patient to resend the invitation.

We are experiencing technical difficulties at this time. Please try again or contact our customer service line for assistance.

Unable to complete Mass General Brigham Patient Gateway signup. Please contact customer service at 800-745-9683 for help activating your account.

Back to Login Page

In order to grant you a Mass General Brigham Patient Gateway account, we will verify your identity using questions from a third-party verification system. Once verified, you will be able to create your Mass General Brigham Patient Gateway account. If you have any questions, please contact your clinic.

We are checking with a third-party system to verify your identity. This may take several seconds.

Unable to Verify Identity

We were unable to verify your identity using the information provided. To enroll in Patient Gateway, please call the Help Desk at 800-745-9683 or speak with the front desk staff at your next appointment.

Back to Login Page

Unable to Verify Identity

We are experiencing some technical difficulties while communicating with the third-party verification system. Please contact Technical Support for assistance by clicking here.

Back to Login Page

These questions are generated by a third-party system to verify your identity.

How would you like to verify your identity?

You can use a third-party verification system to verify your identity now and save time at the clinic later.

Select Skip third-party verification to verify your identity at your next appointment. You'll still need to confirm your contact information using a one-time code on the next page.

You may be redirected after a few seconds.